Unable to Answer Question

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Good day,
Your help, please. Each time I click on the Add an answer hyperlink in the WordPress backend, a notice is immediately sent out to all subscribers that a new answer has been posted. I am never actually given the opportunity to answer the question.
When I try to answer the question on the front end, on the web page after logging-in, the answer box opens and does not allow any input of text.
Can you recommend a fix or workaround? What additional information do you need so you may understand the problem better?
Thank you in advance for your direction,
Erik

Changed status to publish